Job Details

Student Success Coach: Digital Learning at UT - UTK
Go to our website »

Position Number: 5977118
Location: Chattanooga, TN
Position Type: Academic Advising

Student Success Coach: Digital Learning at UT - UTK
Knoxville, TN, United States

Job Identification: 1338
Job Category: Student Services
Posting Date: 02/03/2025
Job Schedule: Full Time
Locations: 1331 Circle Park, Knoxville, TN, 37996, US (Hybrid)

Job Description
*Multiple positions available

Reporting to the Senior Assistant Director Student Success, the Student Success Coach provides proactive and intentional academic and non-academic support to UT fully online undergraduate and graduate students. The success coach builds meaningful relationships with students that promotes their agency, self-understanding, growth, effectiveness, and persistence within the realm of education. The Success Coach builds working relationships with academic units, advising teams and additional partners across UTK and ensures students have access to necessary resources and tools.

Responsibilities
Success Coaching:

Engages in proactive outreach to empower students through positive reinforcement, building rapport and establishing meaningful academic relationships.
Coaches students on developing a plan to achieve their academic and career goals through time management, goal setting, study skills, learning strategies, resource referrals, etc.
Provides high-quality student-centered support using text, email, phone and chat, serving a significant volume of students in a fast-paced environment.
Develop and use extensive knowledge of UTK policies (academic and others) to help students navigate academic choices and improve student persistence
Works to build student knowledge, skills, attitudes and beliefs that support success
Monitors student engagement via dashboards and implements interventions as prescribed
Employ case-management and other academic software to document coaching sessions and communication with students

Recruitment and Retention Services:

Assist in new student on-boarding to include online orientation and personalized welcome calls
Participate in recruitment activities and student retention initiatives including attending virtual open house events, information sessions, webinars, and other events as requested to offer guidance to new and returning students
Builds working relationships with academic units and advising teams across UTK and ensures students have access to necessary resources and tools.
Utilize resources and critical thinking skills to problem solve, quickly make decisions, and provide the best experience to online students at UT.
Serve as liaison to an assigned academic and/or administrative unit to facilitate integrated student success functions and resolve issues of competing priorities.
Assume or coordinate other duties or projects as assigned or directed

Qualifications
Required Qualifications

Education: Bachelor's degree in related field.
Experience: Approximately one (1) year of related experience

Preferred Qualifications

Education: Master's degree in related field
Experience: Prefer 1+ years of experience in one or more of the following: academic coaching, advising, student recruitment/retention or related student services. Experience working with multicultural individuals and individuals with diverse backgrounds.

Work Location

Knoxville, TN.
This position has the potential for a remote working capacity.

Compensation and Benefits

UT market range: MR 08
Find more information on the UT Market Range structure here
Find more information on UT Benefits here

Application Instructions

For full consideration, applicants must attach a letter of interest, resume, and the name, address, email, and phone number of three professional references, in addition to completing the applicant file to the Human Resources online application system. This position does have the potential for a hybrid working capacity.
Screening of applicants will begin immediately and continue until the position has been filled.

About The College/Department/Division

Digital Learning at UT, is a unit charged with advancing UT's commitment to discovery, creativity, learning, and engagement, specifically for online learners. Using advanced and innovative technologies, Digital Learning at UT will provide scalable solutions that enhance the online learning experience and reduce barriers to student access and success, providing a tremendous impact to online learners across the state and the nation. At Digital Learning, we want to be bold and impactful, transforming the future of online education through innovative thinking and collaborative problem-solving. Join our dynamic and inclusive Digital Learning team where we take pride in teamwork, excellence, and a shared commitment to shaping the future through education and innovation.

About Us
With over 225 years dedicated to education and research, and as one of the 100 largest employers in Tennessee, there is endless potential to discover at the University of Tennessee, Knoxville. This advanced academic center comprises 17 degree-granting colleges and schools, 900+ programs of study, 547 graduate programs, and is home to over 7,500 employees statewide who support the continued growth of the state's flagship land-grant university. The University of Tennessee Institute of Agriculture, Anthropological Research Facility, Space Institute, and the UT Institute of Public Service are acclaimed entities of the UT system and with nearby affiliate, Oak Ridge National Laboratory, Rocky Top is a university on the rise. UT Knoxville considers its employees its number one asset and with values that focus on work-life balance, compensation, and innovative leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs. Apply today and join the Vol Family for life!
Ranked nationally as "Best Employer for New Graduates", "One of America's Best Large Employers", "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/1338/?mode=location