Job Details

Academic Success Coach
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Position Number: 5788489
Location: San Francisco, CA
Position Type: Student Affairs and Services

Academic Success Coach
University of San Francisco

R0010204
USF Hilltop Campus

Job Title:
Academic Success Coach

Job Summary:
Academic Success Coaches (ASCs) in the Center for Academic and Student Achievement (CASA) support a university-wide goal of increasing student retention and graduation rates of our undergraduate population of approximately 5,300 students. In partnership with faculty and staff advisers in the College of Arts and Sciences, School of Nursing and Health Professions and School of Management, and other campus offices, CASA supports student success initiatives guided by University strategic priorities. In this context, academic success coaches are assigned a diverse caseload of 450-500 students, including first year through seniors, transfer students and students in every major, who they will support from orientation to graduation.

The primary focus of this position is to be a student success generalist who will meet students where they are, and empower them to achieve academic success by connecting them to academic programs and resources on campus, helping them understand academic policies and requirements, and supporting skill development to successfully navigate their academic journey.

As one of the top universities for ethnic diversity, USF is committed to fostering a culture of inclusion and belonging for all students. As a member of the larger staff in Student Life, each academic success coach supports student development in the Jesuit Catholic tradition. The mission of Student Life is to support the holistic wellbeing, co-curricular development, and academic and professional success of all students within a culture of equity and justice that prepares them to be caring, socially and environmentally responsible citizens of our global and interdependent world.

Full Job Description:
Specific Responsibilities

Provide individualized and accessible student support services through daily appointments, weekly drop-in hours, and virtual platforms to meet student needs through university wide referrals and resources;
Assist students with understanding class registration and graduation requirements by reviewing their academic transcripts and DegreeWorks, and connecting them with their school/college major/faculty adviser;
Develop strong campus partner relationships in order to provide students with "high touch" referrals to campus resources;
Clearly articulate USF's academic requirements and policy, campus procedures, and CASA's student support model to students, families, faculty and staff;
Provide early academic interventions and support, including following up on faculty referrals and Early Alerts (through Salesforce);
Discuss options for adding/changing majors, and/or minors, and refer students to appropriate departments for advising by major/faculty advisers;
Utilize Salesforce to monitor student persistence trends and outreach to specific student groups as needed. This can include first-generation students, unregistered students, students with low grades, etc.);
Outreach to students who are on a Leave of Absence; assisting in plans to return to USF;
Monitor the academic progress of students on Academic Probation; fulfillment of academic probation contract requirements, and implementation of our "Back-on-Track" program strategies;
Encourage students to realistically assess their own strengths and weaknesses, and develop habits of self-reflection, embodying a growth mindset.

Academic success coaches work with major/faculty advisers and school/college staff to:

Discuss and resolve issues related to student success when students are referred by faculty for support;
Encourage early intervention and appropriate response, specifically through our Early Alert notification system (Salesforce), mid-semester reports (various student populations) and Student Life Care Referral Program;
Collaborate on key academic status issues related to their assigned advisees (e.g. academic probation, disqualification);
Support student registration processes.

Academic success coaches collaborate with many campus offices and programs to support students, such as, but not limited to, the following:

Student Disability Services (SDS)
Learning, Writing and Speaking Centers
Counseling and Psychological Services (CAPS)
Strategic Enrollment Management (SEM): Admissions, Financial Aid, Graduation Center and Registrar's Office
The Priscilla A. Scotlan Career Services Center
Cultural Centers
Asian American Pacific Islander (AAPI) Center
Black Achievement, Success and Engagement (BASE) initiative
International Student and Scholar Services (ISSS) and Academic English for Multilingual Students (AEM);
Office of the Dean of Students, including Care Response Team, Case Management, Basic Needs and Title IX
Student Housing and Off-Campus Living
Office of Student Conduct Rights and Responsibilities

Academic success coaches work as a member of the CASA team to:

Implement and maintain consistent standards related to academic policies and coaching support;
Strengthen cultural competencies and their application in all aspects of our work;
Assist in planning and presenting webinars and workshops, (in-person and virtual), for New Student Orientation and New Student Registration support;
Support all aspects of our first-year transition survey, (New Student Success Survey), including case management, student outreach and referrals, and related initiatives to support student persistence throughout the academic year;
Champion and promote our Muscat Scholars Program (summer bridge), PACT mentoring program, First Generation Initiatives and Transfer Student Success Initiatives;
Participate in the Major/Minor Fair each fall, and represent CASA at other workshops, events and fairs throughout the year;
Actively engage as a member of internal and University wide committees in support of strategic priorities;
Participate in campus-based and regional professional development opportunities to strengthen best practices for coaching and student success, (e.g. NACADA, NASPA, JASPA, ACPA, etc.);
Present in USF 101 course for new students.

Technology:

Maintain accurate academic records in accordance with FERPA, and other relevant policies, using Salesforce and other online tools for case management.
Engage with various apps and communication channels (e.g. Salesforce, Zoom, Slack, Webex, Google Suite, Canvas (LMS)), for staff communication and student outreach and support;
Utilize Salesforce, Tableau, and other platforms to identify retention trends in student caseload.

Other Responsibilities:

Some evening and weekend assignments where Academic Success Coaches will be expected to represent CASA in a variety of locations across campus, including offices, classrooms, residence halls, library, and other student facilities.

Qualifications

Master's degree required; higher education, student affairs, or counseling degrees preferred;
A minimum of three years of experience in a higher education advising, counseling or coaching-related capacity, and ability to apply student development theory;
Experience working directly with people from diverse racial, ethnic, and socioeconomic background;
Ability to effectively and efficiently manage complex student cases, and adept at building trusting relationships with students from diverse backgrounds;
Excellent written and verbal communication skills with a proven ability to interact effectively and professionally with students, faculty, families and administrators from diverse backgrounds;
Comfortable using a suite of technology tools in daily work, including MSOffice, Google Suite, email, and ability to learn web-based advising applications (Banner) and case management systems (Salesforce);
Experience working effectively with different communication styles, including proficient use of learning technologies and other applications;
Proficiency in a second language preferred;
A willingness to respect and actively support the goals, mission, and vision of Jesuit education in general and the University of San Francisco in particular.

NOTE: Priority review given to applicants who apply by November 15, 2024.

Full-Time/Part-Time:
Full time

Pay Rate:
Salary

Salary Range :
$68,892.00-$70,510.00 annualized salary, commensurate with experience

To apply, visit https://usfca.wd5.myworkdayjobs.com/en-US/USF_Staff/job/USF-Hilltop-Campus/Academic-Success-Coach_R0010204-1.

The University of San Francisco is located in the heart of one of the worlds most innovative and diverse cities, and is home to a vibrant academic community of students and faculty who achieve excellence in their fields. Its diverse student body enjoys direct access to faculty, small classes and outstanding opportunities in the city itself. USF is San Francisco's first university, and its Jesuit Catholic mission helps ignite a students passion for social justice and a desire to "Change the World From Here." For more information, visit http://www.usfca.edu.